Who we are
Johnny Synoma, LLC.
Our website address is: https://johnnysynoma.com/
You may contact us with any inquiries regarding this privacy policy or the use and safeguarding of your data at: support@johnnysynoma.com
What personal data we collect and why we collect it
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraud.
- Set up your account for our store.
- Comply with any legal obligations we have, such as calculating taxes.
- Improve our store offerings.
- Send you marketing messages, if you choose to receive them.
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Comments
When visitors leave reviews or comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a review or comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Store Managers can access:
- Order information including what was purchased, when it was purchased and where it should be sent.
- Customer information including your name, email address, billing, and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
How long we retain your data
If you leave a review or comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up reviews/comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left reviews or comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor reviews and comments may be checked through an automated spam detection service.
Payments
We accept payments through PayPal & WooPayments. When processing payments, some of your data will be passed to PayPal or WooPayments (depending on your checkout options), including information required to process or support the payment, such as the purchase total and billing information.
Contact information
For privacy-specific concerns, please feel free to contact us anytime at: support@johnnysynoma.com
Please include “Privacy & Information” as the subject of your e-mail to expedite a response to your inquiry.
How we protect your data
We take every reasonable measure to ensure the safe-keeping and preservation of your privacy and data. This includes using site-wide encryption as well as strictly limiting who in our company has access to our database and user data.
What data breach procedures we have in place
In the unfortunate event of a data breach, we will e-mail our users and customers letting them know what was found to have occurred after an internal investigation has taken place.
We will be as detailed as possible to inform you of what data could have been exposed, as well as any recommendations we may have to ensure your online safety, privacy, and security.
What third parties we receive data from
We may receive data from third parties, including advertisers such as Google and Meta.
We receive data from Google Analytics to help us with customer insights, as well as to improve and optimize your experience on the site!